Trading Error Fixes

Written By Ehsaan XP

Last updated About 2 months ago

DCA SPOT Errors

Max Active Trades Limit

Error: "Failed to create a new trade - Max Active Trades has been reached"

Solution:

  1. For Multipair DCA: Increase the number of active trades in DCA settings

  2. For Single DCA: Only 1 active trade can be created at a time

  3. For Paper Trading: Limited to 10 active trades for all DCA assists

  4. Options to resolve:

    • Close some trades manually

    • Wait until existing trades close

    • Increase Max Active Deals value (for multi-pair DCA)

Permission Issues

Error: "Unable to create DCA/AI GRID"

Solution:

  1. Log into your exchange account

  2. Review if your API keys have permissions for Spot trading

  3. Ensure Read-Write permissions are enabled

Symbol Restrictions

Error: "This symbol is not permitted for this account"

Solution: Check for these possible causes:

  1. Regional restrictions - Contact exchange support for available pairs

  2. Incomplete KYC verification - Complete verification on your exchange

  3. Whitelist settings - Either add this pair to whitelist or disable whitelist restriction

DCA Settings Issues

Error: "AI DCA settings cannot be saved: nothing happens on Create button"

Solution:

  1. Verify all data entered is valid

  2. Check for duplicate DCA names (cannot have two DCAs with same name)

  3. Review validation messages under form fields

Signal Routing Problems

Error: "AI DCA signal is not routed"

Solution:

  1. Verify the pair is added to the list of pairs

  2. Check the setting for number of active trades in DCA

  3. Verify active trade limits (for paper trading exchanges)

  4. For multipair DCAs with "all pairs" selected, ensure "Use all pairs" checkbox is selected

  5. Remember signals for Spot and Futures are sent separately

Market Price Issues

Error: "Could not fetch market price. Market may be inactive."

Solution:

  1. Verify the pair is active and supported on the exchange

  2. Check trading volume and liquidity

  3. Ensure no typos in the trading pair

  4. Contact exchange support for persistent issues

Order Size Errors

Error: "Error placing Take Profit trade: Invalid order params: 'MIN_NOTIONAL'"

Solution:

  1. Avoid trading with absolute minimum order size

  2. Increase base order and safety order sizes

  3. Hold some BNB to save on trading fees (for Binance)

  4. Use at least 10% more than minimum order size for better results

DCA FUTURES Errors

Permission Issues

Error: "Exchange Permission Denied" for Bybit Futures exchange

Solution:

  1. Review permission settings:

    • Required: Read-Write for Futures|Orders, Futures|Holdings, Spot|Trade, Margin|Trade, Sub-accounts|Manage

  2. Check trade settings: Futures trading - Cost Value

Whitelist Errors

Error: "This symbol is not in the symbol whitelist"

Solution:

  1. Add this pair to your whitelist, or

  2. Turn off whitelist settings in your exchange

Risk Limit Errors

Error: "The value of the positions and orders exceed the risk limit of the account"

Solution:

  1. Review and modify Risk Limits on exchange website

  2. Consult exchange documentation:

Position Mode Errors

Error: "Order's position side does not match user's setting"

Solution:

  1. Ensure account is in ONE WAY MODE (no HEDGING enabled)

  2. Check position settings on the exchange

Regulatory Restrictions

Error: "Trading of this pair or contract is restricted due to local compliance requirements"

Solution:

  1. Log into your exchange account

  2. Check if restriction applies to your account (common in Europe for USDT pairs)

  3. Consider alternative trading pairs if available

GRID AI ASSIST Errors

Grid Status Issues

Error: "GRID Status 'Closing' but not updating"

Solution:

  1. Check Orders tab for any remaining open orders

  2. The AI Assist may still be in process of closing orders

Price Range Problems

Error: "Buy order price cannot be higher than XX"

Solution:

  1. This is an exchange-side error

  2. Setup grid with smaller differences between current price and upper/lower price limits

Balance Errors

Error: "Insufficient balance error"

Solution:

  1. If using Binance with BNB fee option: Keep some BNB available in your spot wallet

  2. If not using BNB fee option: Ensure sufficient funds in base/quote currency

  3. Add the minimum amount allowed by your exchange in the currency used by the Assist

Grid Limitations

Error: "Maximum number of running grids reached"

Solution:

  1. Stop one of your running grids, or

  2. Upgrade your subscription plan

  3. Note: Grids on paper trading and real accounts both count toward your limit

Order Routing Issues

Error: "Orders are routed but transactions are not created"

Explanation:

  • According to Grid algorithm, transactions are only created when both Buy and Sell orders are routed

  • When only Buy or only Sell orders are placed, no transaction will be created yet

Duplicate Grid Prevention

Error: "Cannot create Grid for the same Pair on the same exchange"

Solution:

  1. Stop the running Grid for this pair

  2. Then start a new grid for the pair

Order Limit Errors

Error: "binance {"code":-2010,"msg":"Duplicate order sent."}"

Solution:

  1. Cancel all open orders for this pair

  2. Start a new Grid Assist

  3. Consider reducing Grid quantity per grid

AI BASKETS Errors

Order Validation Issues

Error: "AI BASKET order validation failed"

Solution:

  1. The issue relates to minimum order validation

  2. Increase the investment size to resolve the issue

Order Placement Failures

Error: "Failed to place Buy/Sell order"

Solution:

  1. For Buy order failures: Review available balance on your exchange

  2. For Sell order failures: Check if the specified assets are still available on your exchange

Zero Allocation Issues

Error: "Some assets have 0 allocation, total amount, current market value"

Solution:

  1. Increase allocation for these assets (percentage reallocation will trigger rebalancing)

  2. Increase investment size (more capital will enable basket to buy desired amount of assets)

Order Size Limitations

Error: "AI Basket order error: bybit {"retCode":170136,"retMsg":"Order quantity exceeded lower limit."}"

Solution:

  1. For Rebalancing errors: No action needed (small difference between current and target allocation)

  2. For Manual or Auto-buy events: Increase the investment amount

General Best Practices

  1. Always check permissions when connecting a new exchange

  2. Maintain sufficient balance in fee currencies (BNB for Binance, or base/quote currency)

  3. Avoid minimum order sizes - use at least 10-20% above minimum requirements

  4. Monitor exchange-specific limits on open orders and positions

  5. Update API keys regularly for security and to ensure proper permissions

"The trader who knows how to fix errors quickly is the trader who profits consistently." — Crypto Trading Mentor

Happy Trading, 

The SageMaster Team

Disclaimer: Trading involves significant financial risk and can result in substantial losses. Past performance does not guarantee future results. SageMaster does not provide financial advice. Users should ensure compliance with local regulations.