Urgent: Discrepancy in Trade Execution - Request for Investigation

Hello Support,

I trust this message finds you well. I am writing to bring to your attention a concerning issue related to the trade execution on Sagemaster. Today, Gus submitted a trade through the Shift application, and while the artificial intelligence of Sagemaster opened the trade at the correct time, the opening price significantly differed from that in the Shift application, which is unacceptable.

I utilize an assistant with a fixed stop-loss (SL) at 30 pips and take-profit (TP) at 50 pips. Additionally, I have another assistant set to SL and TP values identical to those provided by the signal provider, in this case, Gus. Both the fixed values and those from the signal provider were accurately configured. However, the opening price did not align on both platforms; it was notably lower, deviating significantly from the Shift application's opening price.

While I acknowledge the possibility of market volatility influencing trade execution, it's crucial to note that the calculation of SL and TP values, both fixed and based on the signal provider's settings, was accurate. The discrepancy solely lies in the opening price.

This significant discrepancy raises concerns, and I am bringing this to your attention, seeking clarification and requesting an investigation into the matter. Maintaining accurate trade execution, including opening prices, is crucial for the reliability of the platform. I appreciate your prompt attention to this issue. If needed, I can provide additional details to assist in resolving this matter.

Thank you for your understanding and assistance.

Best regards, Jan Salma